Return Policy

At Pratt Guys we stand behind what we sell and we want you to LOVE your purchase. However, we understand that not every item is right for every buyer, so we offer a 100% Satisfaction Guarantee that allows you to return ANY product purchased from us within 30 days from date of purchase for a full refund of the purchase price (excluding shipping fees), or for exchange or credit toward another item, provided that your return meets the following guidelines:

• Item is returned in its original packaging and unopened, completely unused and undamaged;
• Item is accompanied by the receipt or proof of purchase;
• Item is accompanied by an assigned Return Merchandise Number (RMN), which you must obtain by contacting us at 904-737-4652 or returns@prattguys.com;
• All charges for shipping the item back to us are pre-paid by you.

ALL returns require previous communication with Pratt Guys and a valid RMN (Return Merchandise Number) issued by Pratt Guys. Items must be returned unopened in fully resaleable condition with all documentation, parts, attachments, etc. to: 6967 Philips Highway, Jacksonville, FL 32216.

You are responsible for any damage to the product when shipping it back for return, so please package your shipment very well and put appropriate insurance on it. We are not responsible for damages during shipping on returns. Be sure to check with us several days after you have shipped the return to verify that we have received it and that your refund is being processed.

If an item is damaged upon arrival, or if you receive anything other than what you ordered, please notify us within 24 hours of receipt so that we can resolve the issue as quickly as possible.

Please be aware that in many cases the manufacturer’s warranty for your product will dictate the proper handling of your issue, however, Pratt Guys can help connect you with the manufacturer to best insure that your issue is addressed and resolved to your satisfaction. The following manufacturers can be contacted directly using the contact information listed below:

Bison Coolers
Web: https://www.bisoncoolers.com/shipping-and-returns/
Email: Support@BisonCoolers.com
Phone: 855-278-8355 

FreshJax
Web: http://www.freshjax.com
Phone: 904-337-9750

Lamson
Web: http://www.lamsonsharp.com
Email: info@lamsonsharp.com
Phone: 413-642-8135

Perlick
Web: https://www.perlick.com
Phone: 1-800-558-5592

Broilmaster
Web: http://www.broilmaster.com
Email: info@empirecomfort.com
Phone: 732-870-8809

Twin Eagles
Web: http://www.twineaglesinc.com
Email: http://www.twineaglesinc.com/contact/service-request.shtml
Phone: 1-800-789-2206

Delta Heat
Web: http://www.deltaheat.com
Email: http://www.deltaheat.com/service-request.shtml
Phone: 800-422-0091

Memphis Wood Fire Grills
Web: https://memphisgrills.com
Email: https://memphisgrills.com/support
Phone: 888-883-2260

PK Grills
Web: http://www.pkgrills.com
Email: customerservice@pkgrills.com
Phone: 501-374-7575